Eligibility for Returns

  • Unopened Products: Only products that are unused, unopened, and in their original packaging are eligible for returns.
  • Damaged Items: If your product arrives damaged, we require proof of the damage. Please take clear pictures of the damaged item(s) and the packaging immediately upon opening the package.
  • We cannot accept returns for items that have been opened or used.

How to Initiate a Return

  1. Contact Us: Reach out to our support team within within 7 days of receiving your order.
    • Email: sales@syestascents.com
    • Via our Facebook page
  2. Provide Proof: Include your order number and photos of the damaged item(s) and packaging if applicable.
  3. Return Authorization: Once your return is approved, we will provide you with a return authorization and instructions.

Refunds and Exchanges

  • Refunds will be processed once we receive and inspect the returned item(s).
  • Exchanges are subject to product availability.

Shipping Costs

  • Customers are responsible for return shipping costs unless the item was damaged or an error occurred on our end.

Thank you for understanding our policies, which help us maintain the highest quality standards. If you have any questions, don’t hesitate to contact us!